Return Window
We offer refund/exchange within the first 7 days from the date of your purchase.
⚠️ Important Deadline
✅ Within 7 Days
Returns, exchanges, and refunds are accepted if all eligibility criteria are met.
❌ After 7 Days
No returns, exchanges, or refunds will be offered once 7 days have passed.
Eligibility Criteria
In order to become eligible for a return or an exchange, all of the following conditions must be met:
- Unused Condition: The purchased item should be unused and in the same condition as you received it.
- Original Packaging: The item must have its original packaging intact.
- Sale Items: If the item that you purchased was on sale, then the item may not be eligible for a return/exchange.
📦 Return Conditions
Exempted Items
You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.
Perishable Goods
Food items, flowers, and other perishable products cannot be returned.
Personal Care
Cosmetics, hygiene products, and personal care items once opened.
Customized Items
Products made to order or personalized specifically for you.
Digital Products
Software, digital downloads, and subscription-based services.
Sale Items
Items purchased during promotional sales or clearance events.
Gift Cards
Gift cards and vouchers cannot be returned or refunded.
Please check the product description carefully before purchasing. Any exemptions will be clearly communicated at the time of purchase.
Exchange Policy
Only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
- Defective Items: Items that are not functioning as intended due to manufacturing defects.
- Damaged Items: Items that were damaged during shipping or received in damaged condition.
- Quality Issues: Items that do not meet the expected quality standards.
🔄 Exchange Conditions
- • Exchanges are only offered for defective or damaged items
- • Items must be reported within the 7-day window
- • Quality check is performed before approving any exchange
- • If the exact item is not available, a refund may be offered as an alternative
Return Process
Follow these steps to initiate a return or exchange request:
Report the Issue
Contact our customer service team within 7 days of receiving the item.
Provide Details
Share your order number, item details, and reason for return/exchange. Include photos if applicable.
Pack the Item
Securely pack the item in its original packaging with all tags and accessories.
Ship the Item
Ship the item back to us using the shipping method provided by our customer service team.
Await Inspection
Your item will be inspected upon receipt. You'll be notified about the approval status.
Inspection & Approval
For exchange/return accepted request(s) (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product.
What Happens After Inspection?
Approved
If the same has been approved after the quality check at our end, your request (i.e., return/exchange) will be processed in accordance with our policies.
Rejected
If the item fails the quality check (e.g., used, damaged by the customer, or missing packaging), the return/exchange will be rejected and the item will be shipped back to you.
📧 Email Notification
- • Your returned item is received
- • Your return/exchange request is approved or rejected
- • Your refund is processed (if applicable)
Contact Us
If you have any questions about our Return Policy or need assistance with a return/exchange request, please reach out to our customer service team:
- Customer Support
- +91 7410855544
- support@blitify.com
- Working Hours
- Monday - Friday (9:00 - 18:00)
- Registered Address
- Plot No. 16, Nanu Nagar, Charn Nadi, Benad Road, Murlipura, Jaipur - 302039